Terms and Conditions

Terms & Conditions (Purchases) From Automotiveswitches.co.uk

Damaged Goods
 
If goods are damaged or faulty please inform us within two working days of receiving your order.
All Packages must be checked for damage & leakages upon delivery before you accept and sign for the delivery. Once goods have been signed for, Automotiveswitches.co.uk cannot accept any liability for damage once the package has been signed for without inspection. We will repair or replace any goods damaged in transit providing that we receive full notification and clear photo evidence of damage within two working days of delivery. We cannot accept returns without photographic evidence. Your Package should be checked upon delivery and any items missing must be made aware to us within 24 hours of receipt of goods, otherwise no liability can be accepted. All packing and contents should also be kept for inspection.
 
Faulty Goods
 
Should any products be confirmed as faulty, Automotiveswitches.co.uk will:
 
Replace the item/items free of charge
Refund the full amount if a replacement is not required.
 
Returns Information
 
Under the United Kingdom's Distance Selling Regulations, the Customer has the right to cancel the contract with Automotiveswitches.co.uk for the purchase of any item within a period of 7 working days, starting with the day after the day the item is delivered. All goods must be returned to Flocking Ltd at the customer's expense and arrive in a as new and unused condition. Upon receipt of the goods Automotiveswitches.co.uk, will issue a refund for the full value of the goods except for any postage costs incurred by the customer, unless the goods supplied by Automotiveswitches.co.uk are faulty. All Goods returned must be in re-saleable condition, with the return shipping bill paid and package containing documents relating the sale of the goods.
 
 
Returns Address:
 
All returned items should be sent to:
 
Automotiveswitches.co.uk
Unit 9 Heanor Business Centre,
Adams Close
Heanor
DE75 7SW
 
Always use a service that requires a signature upon receipt to confirm acceptance from Automotiveswitches.co.uk of the returned products.
 
Collections
 
If you want to collect your items from our warehouse then please select this option upon checkout and no delivery charges will be added. Please then contact us right away with your intended collection date and we will try our best to accommodate your order as quickly as possible. Orders are not prepared same day in most cases so please do not make any travel arrangements for the same day without prior arrangement. Some items are stored in more than one warehouse location so some items may not be on site ready to collect. We always do our best to accommodate. Please always call in advance or email to arrange a suitable collection time and we will do our best to have your order ready as soon as possible. We will always be able to advise you of the estimated order completion time.
 
Terms and Conditions
 
All of our prices are quoted in UK pounds sterling but can be quoted in other currencies on request. All payments are to be made in pounds sterling however if you are outside the uk your card provider will convert the correct amount in your country’s currency. We accept Cash, BACS, cheque, postal order and Paypal. We will always require clearance of funds before we send or release your order for collection. Cheques usually take between 4-5 days to clear.
 
Making and accepting orders
 
Once you have made your order either by Phone or Online, we will always confirm your order by either Phone or Email Notification. Never order by Email and expect the order to go through without confirmation. We will always let our customers know every step of the ordering and delivery process. 
 
Cancelling orders and refunds
 
If you wish to cancel an order for any reason then we will require you to cancel the order before we have dispatched the item. Cancellations after this cannot be refunded immediately. If you cancel your order after delivery has been made, then we will refund your order cost once we receive the item back, but cannot refund any postage or handling charges that are involved. Cancellations can be made by calling us or emailing us:  
 
Confidentiality 
 
We take great care and all necessary precautions to keep information about our customers strictly confidential. We will not give out any information or pass on any details to third parties.
 
Shipping and delivery of goods
 
The prices quoted for shipping are for door to door delivery. Deliveries to special locations and or remote places can incur extra costs but this will be discussed with you when you make your order. Weekend delivery charges my also apply to some locations if weekend delivery is requested. Please contact us if you have any queries or for an exact quotation for delivery.
 
Damage of goods in transit
 
All items we send via courier are insured against damage after leaving our premises. If you do receive any goods that appear to be damaged then let us know straight away. Keep all the relevant documentation from the delivery and If a box or packaging appears to be damaged and is crushed or torn badly and you are certain the contents will be damaged then please open the box in front of the courier and inspect the goods and all contents of the packaging. Please do not just sign for the goods with a simple signature and let them walk away. Always write on the delivery note that goods are damaged and this gives the courier/handler prior notice that a claim will be coming their way. Please contact us as soon as possible to notify us of any damage caused in transit either by Phone or Email.